Based in Utah, Idaho, Oklahoma and Arizona, Progrexion leads the credit repair industry with groundbreaking technologies and services that help consumers access and understand information contained in their credit reports, verify whether that information is fair, accurate and substantiated, and correct inaccuracies with individual creditors, other data furnishers and the national credit bureaus. Progrexion technology and services are used by Lexington Law, an independently-operated law firm, Credit.com, and CreditRepair.com, Progrexion’s wholly-owned subsidiaries.
The Call Center Quality Assurance Manager supervises the Quality Assurance program across contact centers locations in a highly regulated environment. This person works with management to make recommendations based on observable trends surfaced through the QA processes. A key focus will be to ensure that the company maintains strict regulatory and process compliance. This position will also collaborate closely with the Training Team to surface training needs based on QA observations. The manager will supervise a team of Quality Assurance Specialists to successfully meet departmental and company goals and objectives.