• Quality Control Specialist

    Pos. Category
    Location : City
    Salt Lake City
    Location : State/Province
    Created Date
    Regular Full-Time
  • Overview

    Based in Utah, Idaho, Oklahoma and Arizona, Progrexion leads the credit repair industry with groundbreaking technologies and services that help consumers access and understand information contained in their credit reports, verify whether that information is fair, accurate and substantiated, and correct inaccuracies with individual creditors, other data furnishers and the national credit bureaus.  Progrexion technology and services are used by Lexington Law, an independently-operated law firm, and CreditRepair.com, its wholly-owned subsidiary.


    Progrexion is looking for a Quality Control Specialist to join our Legal and Compliance team. This position will be responsible performing independent quality control monitoring of sales and servicing communications within the organization. He/she may also work with the members of the Legal and Compliance Department to provide other support as needed.


    • Assist the Testing and Monitoring Manager in sampling and monitoring sales and service communications against compliance rules to ensure they are effective and functioning as management intended to mitigate regulatory risk.
    • Ensure the right controls, risk monitoring, and mitigations are in place, are operating effectively and meet regulatory requirements and industry best practices.
    • Identify trends, root causes, and key risk indicators of non-compliance.
    • Draft written reports that summarize the objectives, scope, findings and conclusions.
    • Work closely with the Compliance Officer to develop remediation plans to resolve control weaknesses identified and follow up on the issues and on the status of remediation.
    • Work with the applicable Compliance Officer to identify emerging risk areas, recommend and perform ad hoc testing as necessary under the direction of the Testing and Monitoring Manager.


    • Two years of telephone sales or service experience.
    • Intermediate or above experience using Microsoft Office Suite (Word, Excel, PowerPoint)
    • Ability to create databases in Microsoft Access is preferred
    • Experience testing or auditing credit and consumer protection regulations helpful
    • Knowledge of and experience with the following regulations helpful: Consumer protection laws, Credit Repair Organizations Act, Telephone Consumer Protection Act, Telemarketing Sales Rule, Fair Credit Reporting Act, GLBA and related privacy acts, EFTA and NACHA rules.
    • Ability to work in a fast-paced environment.
    • Must have excellent writing, editing and computer skills.
    • Must be tactful, detail oriented, and able to comprehend regulatory requirements.
    • Develop and maintain effective working relationships with all levels of staff and other programs.
    • Must exhibit excellence in partnering, teamwork, and quality performance.


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