• Member Services Advisor

    ID
    2018-3093
    Pos. Category
    Client Service
    Location : City
    West Valley
    Location : State/Province
    UT
    Created Date
    10/2/2018
    Type
    Regular Full-Time
  • Overview

    Our Mission: CreditRepair.com empowers every individual to achieve the credit scores they deserve & enjoy a lifestyle of greater opportunity.

     

    Our Member Services Advisors are not just answering calls. CreditRepair.com Member Services Advisors are engaging with our Members through our credit repair process and taking part in improving their lifestyle and expanding their opportunities. You will be providing outrageous Member experiences with each interaction.

     

    Our culture is the backbone of who we are and can be experienced through our employees who exhibit our core values – Team, Pride, Innovation and Integrity. We create employee engagement through individual empowerment in a professional, collaborative, fun, family environment. We support the long-term success of our Advisors through development and advancement, our Members by providing outrageous service, and the business by exceeding our strategic goals. Celebrations, performance incentives and achievement recognition are abundant and your birthday definitely won’t go unrecognized!

     

    Our Commitment to you:

    • Fun and engaged culture where recognition happens everyday
    • Four-week hands-on training to set you up for success
    • Weekly coaching and feedback from your leader to ensure your success
    • Advancement opportunities within the company
    • Competitive compensation (room to grow with certification)
    • Insurance benefits (medical, dental, vision, life, disability)
    • Optional retirement plans with company match
    • Free credit repair services for you +1
    • Access to our on-site gym
    • Professional atmosphere in a fun contact center environment
    • Leave work feeling excited about the lives you’ve elevated

    Responsibilities

    A Day in the Life of a CreditRepair.com Member Services Advisor:

    You will be the front line of communication to cultivate our relationship with our members. As you answer incoming calls from our current members, you will be their guide and support in answering their credit repair questions. You will:

    • Answer calls promptly and professionally
    • Efficiently respond to member inquiries with empathy
    • Provide members with product and service information
    • Research required information using available resources
    • Follow-up with members when necessary
    • Complete a simple call log
    • Always deliver an outrageous service experience

    Qualifications

    Our Well-Qualified Advisors are:

    • Experienced: You have delivered sales or customer service excellence for at least 3 months and are confident in your ability to deliver an outrageous client experience
    • Computer saavy: You understand basic programs and are able to navigate a computer with ease with the ability to type at least 30 words per minute.
    • Punctual and responsible: You pride yourself as being on time and working as scheduled
    • Problem-solvers: You exhibit empathy and think both logically and creatively to solve problems with a smile
    • De-escalation gurus: You excel at managing pressure. In stressful moments, you keep your cool, patiently direct the situation appropriately and turn the moment around by providing a positive experience
    • Retention masters: You skillfully preserve member relationships and see the unique individual in each call.
    • Multi-taskers: You effortlessly navigate through multiple software programs while simultaneously listening to understand and take appropriate action.
    • Verbal communication specialists: You are a master at communicating and are highly skilled in maintaining a pleasant, patient and professional tone and pace
    • Written communication pros: Your writing is clear, concise and understandable for your audience
    • Coachable: Feedback is an important part of the learning process and you enjoy partnering with your leader to sharpen your skills and develop your talents
    • Team players: You enjoy collaborating with your team and maintain a high standard of professionalism
    • Flexible: You see change as a challenge, are agile and adapt to easily.
    • Passionate: You thrive working in a repetitive, fast-paced, high production work environment
    • Experience with billing, collections and/or negotiating is helpful

     

    All offers are contingent on background check and drug test results.

     

    Equal Opportunity Employer

     

     

    #CB

    #ZR

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